FAQ
Frequently Asked Questions (FAQ)
Ordering & Personalization
How do I personalize a gift box?
When you add a gift box to your cart, you’ll be prompted at checkout to share details about your recipient. This may include favorite snacks, colors, hobbies, sensitivities, and the message you’d like included. We use this information to thoughtfully curate each box.
Are all gift boxes personalized?
Yes. Every gift box is curated using the details you provide. No two boxes are exactly the same.
Can I request specific items?
You’re welcome to share preferences or requests in the personalization notes. While we can’t guarantee specific branded items, we do our best to thoughtfully match preferences and needs.
What if I don’t know all of my recipient’s preferences?
That’s okay. Even a few details are helpful. If you’re unsure, we’ll curate a box using safe, versatile, and thoughtful items that suit the occasion.
Shipping & Delivery
Is shipping included?
Yes. Shipping is included on all gift boxes, so there are no surprises at checkout.
Where do you ship?
We ship directly to recipients within the United States. Please be sure to enter the correct shipping address at checkout.
How long does it take to ship?
Gift boxes are typically curated and shipped within a few business days. Delivery times may vary depending on location and seasonal volume.
Can I ship directly to my recipient?
Yes. All gift boxes are shipped directly to the recipient. Pricing is never included in the package.
Gift Box Contents
What’s included in a gift box?
Each box is curated based on the occasion and personalization details you provide. Items may include treats, comfort items, keepsakes, and thoughtful touches appropriate to the gift type.
Will my gift look exactly like the photos?
Photos represent the style and feel of our gift boxes. Because each box is personalized, exact contents will vary.
Do you accommodate allergies or sensitivities?
Yes. Please include any dietary restrictions, scent sensitivities, or other concerns at checkout so we can curate thoughtfully.
Sympathy & Sensitive Gifting
Are sympathy gift boxes handled differently?
Yes. Sympathy and pet sympathy gift boxes are curated with extra care and sensitivity. Items are selected to feel gentle, respectful, and appropriate for the situation.
Can you create a gift for pet loss?
Yes. Our Pet Sympathy Gift Box is designed specifically to honor the loss of a beloved pet and offer quiet support.
Returns & Exchanges
Can I return or exchange a gift box?
Because our gift boxes are personalized, we’re unable to accept returns or exchanges. If there’s an issue with your order, please contact us and we’ll do our best to help.
Craft Fair & POS Items
I’ve seen items at your craft fairs that aren’t online—why?
Some items are created specifically for in-person events and are not part of our curated online catalog. Our website focuses on personalized gift boxes and select handmade items. If you were totally in love with one of our craft fair items not on our website, please do not hesitate to contact us and we will do our best to accommodate you!
Still Have Questions?
If you have a question that isn’t answered here, feel free to reach out through our Contact Us page. We’re always happy to help.