Returns & Refunds Policy

Because our gift boxes are personalized and curated specifically for each recipient, we are unable to accept returns or exchanges.

Every order is thoughtfully assembled using the details you provide, making each gift unique. For this reason, all sales are considered final once an order has been placed.

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Damaged or Incorrect Orders

If your order arrives damaged or there is an error with your order, please contact us as soon as possible. We want you to feel confident in your purchase and will gladly work with you to make things right when an issue occurs.

When reaching out, please include:

*Your order number

*A brief description of the issue

*Photos, if applicable

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Questions Before Ordering

If you have questions about personalization, sensitivities, timing, or whether a gift box is the right fit, we encourage you to contact us before placing your order. We’re always happy to help guide you.

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Our Commitment

We take great care in creating each gift box and want every order to feel thoughtful, meaningful, and well-received. Thank you for understanding that personalized gifting requires a different approach than mass-produced items.